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A new up and coming wireless provider, Horizon Mobile Technologies is expanding


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A new up and coming wireless provider, Horizon Mobile
Technologies is expanding their operations and opening a new call center here
in Charleston, South Carolina. This new
call center will provide customer service and support to HMT’s now over
10,000,000 residential and business customers.
The center will house approximately 384 customer service and tech
support agents along with a management team of roughly 15 supervisors, 3
associate directors a small hr and training team along with 4 IT staff members.
You have been contracted to design and implement the network
needed to support the day to day operations of this center with full autonomy
on its design and implementation. At the
location of this call center you have the following ISP available to choose
AT&T Fiber 1Gbps
Xfinity 1Gbps
WOW Internet 250Mbps
Spirit Business Internet 1Gbps
Please note the
project team members have limited understanding of networking but have provided
some information that may be helpful in your network design. Any additional information can be obtained by
contacting the Project SME who will be played by your instructor.
Project team provided information
Each workstation and supervisor cube will consist of a VoIP
phone and computer.
Each Associate Director (3), Training Manager (1) and
Director’s (1) office will have a computer, a VoIP phone and a network printer.
There will also be two 4 in one network printers in the
middle of the center.
There is a total of 384 workstations on the call center
floor +13 training workstations, 4 IT workstations and 18 supervisor offices
two of which will be used by HR personnel.
There are 3 closets that can be used for networking if
needed however, you would need to provide any required specifications that may
be necessary for these closets in order for them to be made suitable for
network use.
We would like wi-fi to be available throughout the building.


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