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For this assignment you will create a Power Point presentation; prescribing a hu


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For this assignment you will create a Power Point presentation;
prescribing a human resource and technology change map. Your
goal is to assess human resource recruitment, onboarding, performance review,
learning and development, and relationship management as they relate to
deploying a new customer relationship management (CRM) software for either
Walmart or Amazon. You will focus specifically on employees working in a global
customer support call center with one domestic and two international locations.
For each element of the human resource phase, noted above, you may consider
employee qualifications, abilities, education, and evaluation.
this is a significant change for an organization, you should address how
appropriate Human Resource management practices can address this disruptive
change. Your recommendations should address how the recommended solutions will
help your selected organization to use the new CRM to reach its strategic goals
better as they relate to the corporate mission and vision
Length ; 9 slides- 100-150 words for notes
References; 5 scholarly resources
Using the sources indicated below;
Benson, T. (2014). The role of change management in
human resources information management: Leading, supporting and inspiring
people through change…
Liew, A. (2015). The use of technology-structured
management controls: changes in senior management’s decision-making behaviours.
Sung, S. Y., & Choi, J. N. (2018). Building
knowledge stock and facilitating knowledge flow through human resource
management practices toward firm…
Molineux, J. (2013). Enabling organizational cultural
change using systemic strategic human resource management – a longitudinal case
Presbitero, A. (2017). How do changes in human
resource management practices influence employee engagement? A longitudinal
study in a hotel chain…
Shipton, H., Sparrow, P., Budhwar, P., & Brown, A.
(2017). HRM and innovation: looking across levels. Human Resource
Management Journal, 27(2)…


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